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Returns

Refunds and Exchanges

We created Tilit NYC to bring cooks and chefs better options for workwear, i.e. we want you to love our chef aprons, chef pants and chef coats! If you're not 100% happy upon receipt you can return them for an exchange or *full refund provided they have not been worn in the workplace or washed, with the exception of trying them on. If they have been worn or washed and you're still not happy, give us a holler. We'll do our very best to accommodate you (we've got southern hospitality in our blood ;) 

*Full refund is only available for returns with proof of shipment within 4 weeks of original shipment date. All return requests after 4 weeks will receive an exchange or store credit. 

Repairs

Tilit Chef Goods workwear is built to last and we stand behind our chef wear 100%. If you experience any problems with your chef goods we will repair them free of charge. We'll even send you a prepaid return label! If we can't repair them and your aprons, coats or pants are not damaged due to excessive wear we'll replace them with no questions asked within the first year of purchase! 

The not so fine print!!

We ask that you do all of this as fast as possible! We like to keep our styles fresh for the season and no one wants some outdated goods! So please try and handle refunds and exchanges within 4 weeks of purchase. Full refund is only available for returns with proof of shipment within 4 weeks of original order date. All return requests after 4 weeks will receive an exchange or store credit. 

International Returns

We are more than happy to exchange or return your goods as well! Unfortunately we cannot supply the shipping labels for international returns and exchanges. 

Click here to fill out the returns form.

Tilit Holiday Gift Guide!

It's that time of the year for Tilit! 

We all know that time's ticking on holiday shopping, so we decided to offer some staff insight on our favorite go-to products! Here are our quick picks for the holidays.


Alex

Role at Tilit: Founder

Go-to Tilit product currently: "The Flight Coat"

Why: "It has the same great functionality as our regular chef coats, but with unique and stylish bomber-inspired fit!" 

Our Flight Coat is inspired the iconic bomber jacket, with a single breasted design. 

holiday gift guide


Jenny

Role at Tilit: Founder

Go-to Tilit product currently: "The Jumpsuit!"

Why: "It's the ultimate uniform!"

Versatility is the name of the game- the jumpsuit is perfect for the chef in the kitchen or the server in the front of house.

holiday gift guide


Victor

Role at Tilit: In-house Customization

Go-to Tilit product currently: "Sunday Pants for sure."

Why: "They're comfortable and stylish at the same time. Great for any situation."

Chef pants so comfy you'll want to wear them on your day off!

gift guide

Yige

Role at Tilit: Customer Care

Go-to Tilit product currently: "I've been really feeling the Salt and Pepper Apron recently."

Why: "I like the color scheme, and it goes with anything! It's chic and trendy yet super minimalistic which I love."

Washable, waxed cotton chef apron. Need we say more?

gift guide



Come on by to 319 Grand St. to shop these staff picks! We're open from 10am-6pm, Monday through Friday. 

And happy holidays from the Tilit Team!

 

Written by Afterpay Integration — November 29, 2018

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