Get to the right TILIT team fast
If you landed here to solve something quickly, you are in the right place. The contact details at the top of this page are the source of truth for reaching TILIT by phone, email, or an in-person visit. Use the notes below to route your question cleanly and get a useful answer back without extra back-and-forth.
Choose the best way to reach TILIT
- Order, sizing, and product questions: Email support with your order number (if you have one), the item name, size, and what you want to change or confirm.
- Wholesale and custom programs: Use the wholesale contact options listed above. If you are booking time to talk through a uniform program, come prepared with headcount, roles, and must-have features (pockets, ventilation, fabric preferences, and any logo needs).
- Press and media: Use the media email listed above and include deadline, usage, and the exact assets you are requesting.
What to include so your message gets answered in one pass
TILIT gear is built for the kitchen and service floor, so the most helpful questions are specific and operational. Add the details below and you will usually avoid a second round of clarifying emails.
For support
- Order number and the name of the item you ordered
- Your preferred size and the size you currently have (if different)
- What you are trying to achieve: exchange, sizing guidance, care question, or a product detail check
- Photos only when they clarify the issue (for example, a specific spot, seam, or hardware detail)
For wholesale or team programs
- Business name, location(s), and your role (chef/owner/ops)
- Approximate team count by role (kitchen, bar, service) and whether you need men’s and women’s fit options
- Your starting kit: aprons, chef coats, shirts, pants, headwear, bags
- Logo plan: embroidery, placement ideas, and whether you already have a vector file
- Reorder intent: the simplest way to keep your SKU count tight and consistent over time
Planning an in-person visit
If you are coming in to check fit, fabric hand, or pocket layout in person, treat it like a quick working session. Bring a short list of what your team actually needs on shift (tools carried, hot line vs. pastry vs. FOH, laundry cadence). If an appointment is requested, use the booking link shown above before you head over.
Helpful next steps
- Decide whether your ask is support, wholesale/custom, or media.
- Send one message with the relevant details above.
- If you are coordinating a team, align internally on must-haves (women’s fit availability, pocket needs, and logo placement) before you reach out.
Need to reference this page again later? Bookmark it here: TILIT contact page. If you are sharing it with a manager or teammate, send this link: share the contact details. For quick access from your phone, keep this handy: return to Contact.
Frequently Asked Questions About Contacting TILIT
Which email should I use for order help or product questions?
Use the support email listed above on this page. Include your order number (if applicable), the item name, your size, and the exact question you need answered.
I am building a team uniform program. What should I send in my first wholesale message?
Send headcount by role, the pieces you need (aprons, coats, shirts, pants, headwear), whether you need men’s and women’s fit coverage, and any logo requirements. If you already know pocket or tool-carry needs, list them so the recommendation matches real station work.
Do I need an appointment to visit in person?
If the top of this page requests an appointment, book before you arrive so you can focus on fit and details instead of logistics. Use the booking link shown above in the locked page content.
Where do I find the store address and hours?
The current address and retail hours are listed at the top of this page in the locked content. Refer to that section for the most up-to-date details.
What information helps with sizing questions?
Tell TILIT what you wear now in similar workwear, what fit you want (trim vs. relaxed), and what you carry on shift. If you are between sizes, mention whether you prefer room for layers or a closer fit.
How should media and editorial requests be sent?
Use the media email listed above and include your deadline, where the feature will run, image usage needs, and any specific questions so the response can be complete.