Returns
Refunds and Exchanges
We created Tilit NYC to bring cooks and chefs better options for workwear, i.e. we want you to love our chef aprons, chef pants and chef coats! If you're not 100% happy upon receipt you can return them for an exchange or *full refund provided they have not been worn in the workplace or washed, with the exception of trying them on. If they have been worn or washed and you're still not happy, give us a holler. We'll do our very best to accommodate you (we've got southern hospitality in our blood ;)
*Full refund is only available for returns with proof of shipment within 4 weeks of original shipment date. All return requests after 4 weeks will receive an exchange or store credit.
Repairs
Tilit Chef Goods workwear is built to last and we stand behind our chef wear 100%. If you experience any problems with your chef goods we will repair them free of charge. We'll even send you a prepaid return label! If we can't repair them and your aprons, coats or pants are not damaged due to excessive wear we'll replace them with no questions asked within the first year of purchase!
The not so fine print!!
We ask that you do all of this as fast as possible! We like to keep our styles fresh for the season and no one wants some outdated goods! So please try and handle refunds and exchanges within 4 weeks of purchase. Full refund is only available for returns with proof of shipment within 4 weeks of original order date. All return requests after 4 weeks will receive an exchange or store credit.
International Returns
We are more than happy to exchange or return your goods as well! Unfortunately we cannot supply the shipping labels for international returns and exchanges.
