Key links for returns, care, and uniform programs
A practical index for support, policies, and uniform programs
The FAQ content above is the fast read. This lower section is a routing layer to the longer pages that answer the same questions in full, plus a few details that help support conversations move faster.
For most order issues, the fastest resolution usually comes from having three basics in one message: order number, the email used at checkout, and the specific item name and size.
Policies and care references
These pages hold the canonical language TILIT points to for fit outcomes, returns, and laundering. They are also the cleanest links to share internally when a team wants one standard reference.
- Returns for the full exchange and refund policy details.
- Care Instructions for general laundering guidance across garments.
- About for brand background and context.
Restaurant and hotel uniform programs
When the request goes beyond a single role, TILIT organizes information by program. These pages keep the conversation focused on consistency, role coverage, and presentation across a staff.
- Custom Uniforms for a top-level overview of uniform programs.
- Restaurant Uniforms for restaurant-focused uniform context.
- Hotel Uniforms for hotel-focused uniform context.
For bulk or custom conversations, a short brief typically helps: roles included, embroidery needs, color requirements, and any constraints around heat, laundering, or front-of-house visibility.
Chef coats: category view, whites, and heat-forward options
Most coat questions land in one of two buckets: the visual standard (especially whites), or heat management and arm freedom during service. These collections speak to those needs directly.
- Chef Coats for the full category browse.
- White Chef Coats for a white-coat set that calls out a tailored silhouette and technical-fabric notes like lightweight breathability and stain-resistant behavior.
- Short Sleeve Chef Coats for an airflow-first direction, with collection details that mention one-hand snap closures, apron tab placements, and breathable panels located where heat builds.
Aprons: waist options, team runs, and embroidered finishes
Apron needs tend to be station-specific. Some teams want a single uniform look across roles, others want a tight set of options that still feel coherent on the floor.
- Aprons for the full apron category.
- Waist Aprons for waist-length coverage options.
- Bulk Aprons For Hospitality Teams for team-oriented apron runs.
- Custom Embroidered Aprons for aprons with embroidery as part of the program.
TILIT’s approach stays grounded in real service requirements: coverage, pocket placement, and a consistent look that reads the same across the room.
Frequently Asked Questions About TILIT Customer Support
Where is the complete return and exchange policy written out?
The Returns page is the single source for the full policy language, including the terms around exchanges and refunds. When a fit issue or order correction needs a clear reference point, that page is the place TILIT anchors to.
Is there one place to reference washing and care guidance?
Care Instructions is the general reference for laundering and upkeep. It is useful when multiple garments rotate through the same laundry flow and the goal is consistency across the team, not a one-off approach for a single piece.
Which chef coat collection calls out heat and airflow details most explicitly?
Short Sleeve Chef Coats is the collection that speaks most directly to staying cooler and moving cleanly through service. The collection copy references functional build choices like one-hand snap closures, apron tab placements, and breathable panels placed where chefs run hottest.
Where do team apron runs and embroidered options live?
Bulk Aprons For Hospitality Teams groups apron options with team outfitting in mind. For decorated finishes, Custom Embroidered Aprons is the most direct destination. The broader Aprons collection covers the full category.
What pages summarize uniform programs for restaurants and hotels?
Custom Uniforms is the umbrella page for uniform program context, with environment-specific pages for Restaurant Uniforms and Hotel Uniforms. Those pages help align expectations when the kit spans multiple roles and visibility levels.