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Return Policy


Click here to initiate a return.

 

Store Credits and Exchanges

We created Tilit NYC to bring cooks and chefs better options for workwear, i.e. we want you to love our chef aprons, chef pants and chef coats! If you're not 100% happy upon receipt you can return them for an exchange or *full refund provided they have not been worn in the workplace or washed, with the exception of trying them on. If they have been worn or washed and you're still not happy, give us a holler. We'll do our very best to accommodate you (we've got southern hospitality in our blood ;) Exchanges and store credits are available for items received by Tilit within 30 days of original ship date in the original packaging and 100% good condition.

Refunds

Refunds are only available for returns received within 14 days of receiving your package in the original packaging and 100% good condition. All return requests after 14 days will receive an exchange or store credit. Refunds are credited upon receipt minus shipping fees and a $10 restocking fee.

Repairs

Tilit Chef Goods workwear is built to last and we stand behind our chef wear 100%. If you experience any problems with your chef goods we will repair them free of charge. We'll even send you a prepaid return label! If we can't repair them and your aprons, coats or pants are not damaged due to excessive wear we'll replace them with no questions asked within the first year of purchase! 

The not so fine print!!

We ask that you do all of this as fast as possible! We like to keep our styles fresh for the season and no one wants some outdated goods! So remember exchanges and store credits are available for items received by Tilit within 30 days of original ship date and refunds are available for items received by Tilit within 14 days of original ship date minus the shipping costs and a $10 restocking fee. 

International Returns

We are more than happy to exchange or return your goods as well! Unfortunately we cannot supply the shipping labels for international returns and exchanges. 

FINAL SALE

Embroidered items, hemmed garments or any modifications are final sale and not available for return, exchange or refund. Additionally any discounted items marked final sale are, indeed final sale. 

Click here to fill out the returns form.

4 Simple Steps for Customizing your Chef Shirt!

Customizing your Chef Shirt
We are proud to outfit teams from head to toe! That's why we offer a full range of customizable work wear in addition to just aprons.  Want to get your team in sweet custom shirts or coats? We got you, it's easy and here's how!

Customizing your Chef Shirt

Custom work shirts we made for our good friends at Elske Restaurant.

1. Pick Your Coat Or Shirt Style:

Feel sloppy in a porter shirt but not feeling a chef coat? Or only cook in double-breasted but don't want white?


chef shirt

 

2. Pick Your Fabric:

Need lightweight and breathable? Feeling eco-friendly fabrics? We have an extensive library for you to choose from.

fabric


3. Find Your Perfect Buttons:

Sick of buttons breaking? We custom make coated metal buttons in a range of color options

buttons


4. Want your brand represented, but short on time?

Our embroidery team is here to help. Choose a stock style. Add your logo. bada bing bada boom.

embroidery

patches
Ready to start designing your custom chef shirt or chef coat? Or love our stock collection and want to outfit then entire team? Get in touch with one of our account managers here!  

Summer bonus, from now until Labor Day, buy 12+ chef coats/shirts/aprons and get 2 FREE!

Customizing your Chef Shirt

Written by Alex McCrery — August 15, 2018

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