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Guest Matt Abergel of Yardbird and Ronin HK

1. Taking precautions, staff included

For Matt’s employees, at the beginning of each shift as soon as you walk in, their temperature is taken and recorded. In addition the standard is, if you don’t feel well in any way don’t come in.

2. Taking precautions - Customers and Room included

For the restaurant itself and the customers, additional measures are taken. Like the restaurant is at half capacity, and tables are a meter apart from one another. The customers coming in, have to sign a declaration stating that they have no symptoms and haven't traveled in the last 14 days. 

3. The response

As far as customer response, they have seen very little push back and people are abiding by their rules. Matts restaurants doing whatever they can within the framework to make people have a good experience. 

4. People are hungry

What Matt has seen with this new type of restaurant is that their food sales are pretty similar to before. Mainly because people are ordering a lot more food, in the restaurant and for delivery and take out. 

Guest Syed Asim Hussain of Black Sheep Restaurant Group in HK

1. The Playbook

The team at Black Sheep Restaurants has created a COVID play book that has received great acclaim, and it is available for all at their website

2. Not the End

Syed believes that this is not the end for restaurants, because nothing compares to eating at a restaurant. 

3. Customers have your back

Syed has seen the support and eagerness to come back to his restaurants from his customers. He advising to use that goodwill you have built up. 

Written by Alex McCrery — May 12, 2020

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