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FAQ's

You've got lots of questions. So we took a few minutes to jot down what we thought you might ask, as well as some ridiculous things we hope you don't ask.

Who the heck are you!? Read the story here...

When did you open? November 2nd 2012 at Midnight.

Your chef coats are amazing, but do you offer bulk discounts? Yes!! Give us a call, stop by the showroom or email us to hear about our bulk order discounts starting at 12 pieces. 

Do you make any brightly colored chef aprons? Sure thing! We are willing and happy to make any color aprons you like for your team. As long as we can source the fabric we will produce it. 

Do you make bistro aprons or waist aprons? Yes we do! Primarily for custom order of 12 pieces or more. 

Do you make hotel uniforms as well as restaurant uniforms? Yes! We will make any type of hotel uniform or restaurant uniform you need. Heck, we'll make any uniform you need!

You say Made in NYC, but is that just a marketing gimmick? No gimmicks here. ALL of our proprietary clothing is made right in the middle of Manhattan, off 8th avenue in the fashion district. Most of our resale items are also made in the USA. 

Can I get my chef coats embroidered? Of course. We have a great embroidery partner that will embroider your chef coat with name and/or your logo. 

How can I get my chef coats and chef aprons today, like right now!? You can stop by our showroom or you can choose UberRUSH delivery for Manhattan same day delivery. 

I seem to be having trouble ordering. WTF!? Give us a call right now, 646-422-7197. We will get on it right away.

What is your return policy in case it doesn't fit? As long as it hasn't been washed or worn you can return it asap for an exchange, size swap or full refund (within 30 days of receipt). Checkout our full return policy here.

I just slammed a knife through my hand what do I do? First get the heck off the internet, then go to the hospital. When you're all fixed up check out our Facebook page and tell everyone what happened.

You are out of stock on my size. When can I get more? We are making more as we speak. Email me or follow the "Don't see your size" link and let me know. I will be sure to personally keep you updated when they arrive.

I just received my order and it's not correct!? Oh, no! We are doing everything we can to get orders out quickly and correctly. We do make mistakes though. Give us a buzz or an email right away, we'll fix it and get your amended order right out.

What color underwear are you wearing? No comment

I live in New York, do you have a place for me to try on clothes? Yes we have a showroom in the Lower East Side: 55 Chrystie St. 4th Floor, New York, NY 10002.

I have more questions that aren't listed and I don't give a damn what color underwear you are wearing. Ok, send us an email or give me a call and I will do my best to answer them. support@tilitnyc.com

 

 

 

 

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