Thank you for your interest in our Face Masks. We are working hard to produce as fast as possible while keeping our team members safe and creating a functional and soundly built facemask. Our customer service team is on call ready to assist during normal business hours 10:00-6:00p EST. If you have a problem or question that is not answered below please reach out to us via email info@tilitnyc.com. We'll get back to you within 24 hours, usually much faster!
Some questions previously asked:
1. Where are the masks made?
The ear loop style mask is produced in New York, NY. The head strap style mask is produced at our partner factory in China.
2. Can I choose my color?
Yes! Color choices are now available and all in stock colors are on the product page. If you have a suggestion, please DM us on instagram or email info@tilitnyc.com. Want custom colors for your restaurant, hotel, or team? Email: wholesale@tilitnyc.com
3. How long will it take for my mask to get here?
Masks ship in 1-2 business days!
4. My mask doesn't fit. What can I do?
For the earloop style: If it's too small, try one of these attachments that grab the ear loops and put the stress on the back of the head: Example.
If it's too big, most likely you can tighten the ear loop by tying a small knot or hemming the loop with a few stitches. Alternatively wash and dry on high heat to shrink.
If it still doesn't fit, send us an email or call and we'll see about getting you another one or a credit. We can NOT accept returns on this item.
OR- Try the head strap style!! It stays off the ears and has loops and slides like our aprons :)
5. What is the fabric?
The fabrics are listed in the product description. The earloop style is either a green/gray recycled hemp and cotton blend and the blue is s a 65/35 cotton/poly blend. The head strap style is 100% cotton.
6. Are the ear loops comfortable?
We have sourced the softest latex free elastic strap we can find that has the durability to withstand washing. This is a new item for most users and will likely take some adjustment when wearing for long hours.
Don't like ear loops? Try our new ear saving All Day style!
7. Can I get a discount on wholesale?
Absolutely! Reach out to wholesale@tilitnyc.com if you're interested in 100 or more pieces. Discounts are available directly online for 24+ or 50+ pieces.
8. Can I embroider or personalize my order?
Yes we can add your logo! Please reach out wholesale@tilitnyc.com for more info. We're currently only accepting fabric and color customization for orders of 100+ pieces. For info contact us at wholesale@tilitnyc.com
9. How do I wash and care for the face covering?
We recommend hand washing in hot water or and hanging dry for best results. Or machine wash gentle, we suggest putting in a lingerie bag, and hang dry. Think how you would treat your finest undergarments instead of your toughest aprons. Please wash before you wear!
10. Where are a you donating the masks?
We are donating to food service volunteers and health care workers. Some of the organizations we have donated to include: The LEE Initiative, City Harvest, NYU Langone Health, ARBDA, IMAN Community Health Center, Med Supply Drive, National Breast Cancer Foundation and more.